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Free shipping within South Africa for all orders over R950. Standard shipping is R85.

Keep Cool Soothe Bamboo Sun Essence Refund

Following Keep Cool’s announcement on their Keep Cool Soothe Bamboo Sun Essence, we are assisting Keep Cool to provide refunds for the Sun Essences purchased at our store. This is to assist our customers to use the refunds as purchasing directly from Keep Cool may prove logistically problematic.

The following points needs to be noted:

  1. Only the Keep Cool Sooth Bamboo Sun Essence (travel edition included) purchased from our store will be refunded. The date of purchase does not matter. Whether it has been opened, used, is finished or unopened does not matter.
  2. Refunds will be given out as coupon codes that can be used at Seouloftokyo.co.za. Coupon codes will have no restriction on them regarding the products that can be purchased with them. Coupon codes will not expire and can only be used once. Normal shipping rules and charges will still apply when using the coupon code.
  3. Refund requests need to be made before the 14th February 2021.
  4. We will not be asking for the sunscreen to be returned to us.

Refund Request Process

Head over to our contact us page: https://seouloftokyo.co.za/contact-us/

Fill in the contact form with your name, surname and email address. In the subject block, type “Keep Cool Refund”. In the comment block state the order #s eligible for a refund. Click on Submit.

As an example:

Please allow for 7 working days from when you submit your request to allow us to process the information and generate the refund coupon code. Only followup if 7 working days have passed.

Thank you for your understanding and we hope that this makes it easier for you to use the refund.

Yours in Beauty

Seoul of Tokyo Team

Free shipping within South Africa

On all orders above R950, standard shipping within SA is R85

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If you're not satisfied, contact us and return in original condition for a refund

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