Common queries answered
Frequently asked Questions
Once payment confirmation is received, we endeavour to dispatch the parcel with our couriers the next working day. Orders placed on the weekend will be dispatched on the next weekday. We ship throughout South Africa but deliveries to outlying areas may take a little longer to arrive. Your order should be delivered 1 – 3 working days after dispatch for main centres and 3 – 5 working days after dispatch for outlying ares.
In the unlikely event that you are not satisfied with your purchase, you may return it within 10 days of purchase for an EFT refund once the goods are returned. Items to be returned need to be unopened and in the same condition that you received them in as well as in their original packaging. Return shipping costs are at your own expense. Please contact us to organise a return.
For damaged or defective goods on arrival, please email us immediately when you receive them at email@example.com and we will gladly assist you.
Items bought on sale cannot be refunded. If items are bought using reward points and they are returned, the reward points used will be refunded and the balance refunded as an EFT deposit.
Please contact us and let us know before we dispatch your order and we’ll change it for you.
Once the order has been dispatched, we’ll send you an email/SMS with a tracking number so you can count down the kilometres until your beloved products arrive in your hands!
Send us a message in the “Contact Us” block on this page, alternatively you can send us an email at firstname.lastname@example.org, send us a DM on Instagram or Facebook.
We ship throughout South Africa but if you need the parcel to be sent elsewhere, let us know and we can make a plan!
Yes, if it is placed on the same order, it will come as one parcel. If you placed more than 1 order and it is before the orders are dispatched, we can consolidate into one package.
We use the door to door courier services and shipping is charged at a flat rate of R90. For orders over R1050, shipping is free.